Frequently Asked Questions

1. What is Guardee?

Guardee is a crypto hardware wallet that securely stores your private keys offline, protecting your cryptocurrency and NFTs from hackers and online threats.

2. What makes Guardee different from software wallets?

Unlike software wallets, Guardee keeps your private keys completely offline, preventing exposure to malware, phishing, or online attacks.

3. Does Guardee support multiple cryptocurrencies?

Yes. Guardee supports a wide range of cryptocurrencies and NFT assets, allowing users to manage multiple holdings securely in one device.

4. Can Guardee be used to buy or sell crypto?

No. Guardee does not offer trading, exchange, or purchasing services. It is solely designed for secure key storage and offline management of your digital assets.

5. How does Guardee keep my private keys safe?

Your private keys are generated inside the wallet’s secure hardware chip and never leave the device. Guardee uses advanced encryption and offline isolation to keep them protected.

6. Do I need to connect Guardee to the internet?

No. Guardee functions offline. You only connect it via USB or Bluetooth (depending on model) to sign transactions securely without exposing your private keys online.

7. What happens if I lose my Guardee device?

During setup, you’ll receive a recovery phrase. This phrase allows you to restore your wallet and regain access to your assets on a new Guardee device.

8. Does Guardee store my funds?

No. Your cryptocurrencies are stored on the blockchain — not on the device. Guardee only secures your private keys, which prove ownership of those assets.

9. Is Guardee open-source?

Guardee’s firmware and security components are regularly reviewed and updated for transparency and integrity. Some modules are open for audit to ensure public trust.

10. Can I use Guardee with other wallet interfaces?

Yes. Guardee integrates with selected wallet management interfaces and dApps that support hardware wallet connections for safe signing.

11. How do I set up my Guardee wallet?

Setup takes only a few minutes. Simply power on your Guardee, follow the on-screen steps, and safely write down your recovery phrase.

12. Can I back up my Guardee wallet?

Yes. The backup is your recovery phrase — a series of words that can restore your keys if the device is lost or damaged. Keep it offline and private.

13. Is Guardee safe from viruses or hackers?

Yes. Guardee operates independently from your computer’s operating system, meaning it’s immune to online viruses, malware, or keyloggers.

14. What if my computer is infected — will Guardee still protect me?

Yes. Even if your computer is compromised, your private keys stay protected inside the Guardee’s secure chip, which never exposes sensitive data.

15. Does Guardee collect user data?

No. Guardee is privacy-first. We don’t collect, store, or track any user data, transactions, or personal information.

16. Where can I buy Guardee?

You can purchase Guardee only through our official website or authorized resellers listed on guardee-app.xyz to ensure authenticity.

17. Is there a warranty?

Yes. All Guardee hardware wallets come with a limited manufacturer warranty, covering defects in materials or workmanship.

18. How do I update my Guardee device?

Guardee firmware updates can be installed securely through the Guardee interface. Updates enhance performance and add supported assets.

19. What should I do if my device is damaged?

Please contact our support team for warranty evaluation or replacement options. Never try to open or repair the device yourself.

20. Why should I trust Guardee?

Guardee was built by a team of blockchain security experts with years of experience in encryption technology. Our mission is to make self-custody safe, simple, and reliable for everyone.